The deadline for making a return is 15 days from the reception date of the item.
Returns are only accepted for noncompliance in the sent items (defects, wrong orders in articles, sizes and/or colors).
You can make exchanges in the following situations:
. If the article does not match the expected, either because the size do not fit or because the color does not match;
. If the item is defective;
In these cases you can be repaid in cash (within a few days), exchange for another item(s) of equal or greater value, or even receive a voucher of the same value for later use in the online shop, no time bound to do so.
Returns that are sent to our warehouse, to be accepted must contain: the item(s) in it’s original condition and the respective invoice. After checking our stock, we´ll proceed to the issuance of the credit note and the new invoice.
How much time do you have to make an exchange/return?
The deadline for any exchange/return is 15 days, counting from the time of receipt of the item(s).
From the 3rd turn, the cost will be arranged by the client.
Before you send the shoes back to us you need to send an e-mail to email@example.com. You will then receive return instructions by e-mail.